{"product_id":"how-to-keep-your-cool-when-its-hot-at-work","title":"How To Keep Your Cool When It's Hot At Work","description":"How To Keep Your Cool When It's Hot At Work AUDIO BOOK CD help control anger etc \u003cbr\u003e\u003cbr\u003e\u003cp class=\"proAttr productType\"\u003e\u003clabel\u003eType: \u003c\/label\u003e Audio Book \u003c\/p\u003e\u003cp class=\"proAttr productType\"\u003e\u003clabel\u003ePlatform: \u003c\/label\u003e Audio CD \u003c\/p\u003e\u003cp class=\"proAttr productType\"\u003e\u003clabel\u003ePublisher: \u003c\/label\u003e SkillPath \u003c\/p\u003e\u003cp class=\"proAttr productType\"\u003e\u003clabel\u003eReleased: \u003c\/label\u003e 2007 \u003c\/p\u003e\u003cp class=\"proAttr productType\"\u003e\u003clabel\u003eMedia: \u003c\/label\u003e CD \u003c\/p\u003e\u003cshortdescription\u003e\u003c\/shortdescription\u003eHow To Keep Your Cool When It's Hot At Work (5 CDs)The pressure's on—again. If it's not customers, it's employees or vendors—someone always seems to know which hot button to push. It can be very frustrating and maddening, and it can hurt you if it makes you lose your composure or temper. Give yourself an advantage. Gain knowledge and skill in five key areas that can power your growth: Customer satisfaction, negativity restraint, diversity, assertive communication and anger control. \u003cbr\u003e\u003cbr\u003eProgram Guide: \u003cbr\u003e\u003cbr\u003eDisc 1: The Care and Keeping of Customers by Roy Lantz \"Customer service is an attitude, not a department.\" This program offers every manager and supervisor a useful treasury of facts, tips and proven techniques that will help everyone understand how, and how important it is, to keep your customers coming back! \u003cbr\u003e\u003cbr\u003eDisc 2: How to Keep Negative People from Ruining Your Day by Zoie Kaye Do you know someone whose glass is always half empty—and wants to share it with you? Don't buy into a bad attitude. Learn to recognize negativity before it creeps in and starts to damage your impact on others. Keep your attitude altimeter soaring! \u003cbr\u003e\u003cbr\u003eDisc 3: Managing With Diversity by Sonja L Samuel Being simply \"politically correct\" isn't enough in contemporary society. Diversity training must include everyone because it can benefit, or harm, everyone. You can be at risk if you ignore the impact of inappropriate attitude, behavior and communication. \u003cbr\u003e\u003cbr\u003eDisc 4: Mastering the Art of Business Conununication by Michelle Paley Do you have the traits of a good communicator? Each of us has certain strengths and unique communication characteristics. In this program, learn how to project your strengths, minimize your weaknesses and improve your on-the-job communications. \u003cbr\u003e\u003cbr\u003eDisc 5: Putting Anger to Work forYou! by Joel and Ruth Schroeder It's hard to avoid anger, either your own or others'. So, why not use it constructively? This program helps you understand anger's roots, causes and effects so you'll be able to help people create a more positive work environment, for you and for them! \u003cbr\u003e\u003cbr\u003eFor CD Player\u003cbr\u003e\u003cbr\u003e","brand":"SkillPath","offers":[{"title":"Used In Sleeve","offer_id":31556461166724,"sku":"69979","price":34.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0083\/0377\/1710\/products\/2019824161647974scan.jpg?v=1577776512","url":"https:\/\/www.neverdiemedia.com\/products\/how-to-keep-your-cool-when-its-hot-at-work","provider":"NeverDieMedia","version":"1.0","type":"link"}