How To Keep Your Cool When It's Hot At Work

How To Keep Your Cool When It's Hot At Work AUDIO BOOK CD help control anger etc 

Audio Book 

Audio CD 

SkillPath 

2007 

CD 

$34.99
Packaging
How To Keep Your Cool When It's Hot At Work (5 CDs)The pressure's on—again. If it's not customers, it's employees or vendors—someone always seems to know which hot button to push. It can be very frustrating and maddening, and it can hurt you if it makes you lose your composure or temper. Give yourself an advantage. Gain knowledge and skill in five key areas that can power your growth: Customer satisfaction, negativity restraint, diversity, assertive communication and anger control.

Program Guide:

Disc 1: The Care and Keeping of Customers by Roy Lantz "Customer service is an attitude, not a department." This program offers every manager and supervisor a useful treasury of facts, tips and proven techniques that will help everyone understand how, and how important it is, to keep your customers coming back!

Disc 2: How to Keep Negative People from Ruining Your Day by Zoie Kaye Do you know someone whose glass is always half empty—and wants to share it with you? Don't buy into a bad attitude. Learn to recognize negativity before it creeps in and starts to damage your impact on others. Keep your attitude altimeter soaring!

Disc 3: Managing With Diversity by Sonja L Samuel Being simply "politically correct" isn't enough in contemporary society. Diversity training must include everyone because it can benefit, or harm, everyone. You can be at risk if you ignore the impact of inappropriate attitude, behavior and communication.

Disc 4: Mastering the Art of Business Conununication by Michelle Paley Do you have the traits of a good communicator? Each of us has certain strengths and unique communication characteristics. In this program, learn how to project your strengths, minimize your weaknesses and improve your on-the-job communications.

Disc 5: Putting Anger to Work forYou! by Joel and Ruth Schroeder It's hard to avoid anger, either your own or others'. So, why not use it constructively? This program helps you understand anger's roots, causes and effects so you'll be able to help people create a more positive work environment, for you and for them!

For CD Player

WHAT YOU GET:

This item is for the original media, and includes only the media (ie. CD, floppy ...) UNLESS specifically stated above and/or in the title. If more than just the media is included, it will state which items are (ie. box, manual, etc ). Items that come in a sleeve refer to a generic CD sleeve (typically white) and will be sent with shipping protection to avoid damage during transit. If available, we will also send the front and/or back CD inserts if in stock. If these are important to you, please message us to verify we have them available to send. Please do not assume items are included other than what's stated. Again, ask questions PRIOR to purchasing if you have any concerns.

IMAGES:

All images/pictures are stock photos and are for reference only, mainly to show the type of game you will be getting. Please read "WHAT YOU GET" for what is included with the media. Screenshots may vary based on your own computer system, video card, monitor, etc.

COMPATIBILITY:

Computers are like people, each one is different. Unlike console games, a computer game may install and work flawlessly on one system but may need adjustments on another. This is due to a variety of factors, mainly the OS platform running, video card you have, drivers, protection software installed, etc. Many times manufacturers release updates to games to fix bugs and add enhancements. We would be happy to help get the game going on your computer, but ultimately compatibility issues are the responsibility of the buyer. We suggest going to Google and searching for the name of the game along with the words "system requirements" to determine if your system is suitable. Ultimately, we are not responsible for software compatibility problems or publisher's errors.

PLATFORM:

Stated within the auction is what platform the game will work on (ie. Windows, Mac, Linux...) This is a generic statement and specific platform versions (ie. XP, Vista...) will have to be researched by the buyer. Games that came out PRIOR to XP or higher will not specifically state they will work on that release, but only because they came out before those versions were made. Many, if not most, will work on XP or higher with a few quick adjustments. We provide instructions with all items purchased on how to do this adjustment using the Program Compatibility Wizard. If we find out that an item will definately not work on a specific version, we will state it. For DOS games, you may need to play it with a free DOSbox program if the Program Compatibility Wizard does not work.

64-Bit Windows OS Systems:
For 64-bit Operating Systems, older games most likely will NOT work due to 64-bit systems not being able to run 16-bit programming code (most games prior to 2000). For DOS games, you may need to play it with a free DOSbox program.

Macintosh Systems:
For Macintosh programs, most older games will need to be run in Classic Environment if you have a MAC OS X 10.0 - 10.4 version. Please research Google on how to do this, or send us a message for information prior to purchasing. If your MAC OS system doesn't support Classic Environment (ie. MAC OS X 10.5 or Higher OR Intel Macs), you will have to try running it using the free program called SheepShaver, but compatibility is not ensured. Please research prior to purchasing or ask questions.

MEDIA FORMAT:

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RECOMMENDATIONS FOR A SMOOTH PURCHASE:

  • Ask questions PRIOR to purchasing an order to avoid any confusion.
  • Be patient if there are problems during installation or gameplay. Typically someone else has already ran into that problem and has listed a solution online. Contact us and we will do our best to help.
  • Be sure to update your video card drivers and search for updates to the game from the manufacturer.


  • SHIPPING:

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